City Passes Online voucher are valid for 3 months and can only be refunded during this period, less a R20 admin fee per ticket, at the discretion of City Sightseeing Management.
Day Tours and Sunset Champagne cruise. Online tickets are valid for the date stated on the booking and can only be refunded/cancelled if the refund request is made at least 24 hours before tour departure, less a R20 admin fee per ticket. Booking dates will not be amended within 24 hours from travel. If a customer is ill then they have to notify us prior to the tour and would have to provide a doctors note as proof they visited a doctor. When a client has missed the tour due to a delayed flight or late docking they would have to supply acceptable proof of this. Should you miss the tour due to being involved in an accident we would require you to provide us with confirmation of the accident report with the South African Police Services. When a client misses the departure due to arriving late they will have to catch up with the tour on their own cost (UBER) or if they choose not to they will not be refunded. If a client arrives late due to being ill we will not amend the date, nor offer a refund as we are not able to sell their seats after the tour has departed.
Please send your refund request through to:info@citysightseeing.co.za